RETURNS

HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?

Returned items must be received within 14-days of receipt for UK orders

 

 

 

 

​HOW TO MAKE A RETURN

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

  1. Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible.
    If this is not present, a written note with all your details will suffice!

  1. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.

HOW LONG DOES A REFUND TAKE?

We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund has been issued 10-14 working days later.

DO I HAVE TO PAY FOR RETURN POSTAGE?

We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

HAVE YOU RECEIVED MY RETURN?

Please allow up to 14 working days for your parcel to be returned to us. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact us at mafiacollection@outlook.com with your order number and details of the items returned.